Why the GP Patient Survey can't provide everything that PPGs need
If you're part of an existing Patient Participation Group, you'll know that PPGs act as the "eyes and ears" of a practice, and provide a connection to the community which enables services to be shaped by patients themselves.
It's therefore critical that your PPG knows what patients think about the practice - continuously, not just on an irregular basis. It's also important that channels of feedback from patients to the practice should be as open as possible.
PPGs should be able to understand easily whether changes they have recommended are making a difference to patients, as soon as they are implemented, rather than waiting 6 months for the GP Patient Survey to tell them.
PPGs also need to communicate to patients what changes they are making and why, and have a two-way conversation with patients who have been kind enough to give their feedback.
The GP Patient Survey gives you a snapshot of some of your patients' views at a point in time. It's not open to everyone to take part, it doesn't allow for a two-way conversation, and it isn't continuous. It also doesn't invite your patients to tell their story - it just asks them to tick boxes - missing out on valuable patient feedback in the process.
What does PatientPulse provide that the GP Patient Survey doesn't?
- Continuous 'real-time' monitoring of what patients think, day by day, week by week. Giving you the most up-to-date trends to discuss in every PPG meeting, and keeping you closer to what's happening RIGHT NOW in your practice, and a way of tracking whether improvements are really happening.
- An open invitation to all your patients to take part, and say what their experience has been. More than that, we invite patients to tell us the whole story of their treatment or experience, something that the numbers from the GP Patient Survey will never tell you. This lead to real insights about how your practice is performing and what needs to change.
- An easy way of communicating your progress and decisions with those patients who are interested, via an email newsletter for those who wish to be kept up to date following their feedback.
See what our General Practice solution has to offer
