Solutions

Clinical Procedures

Bespoke survey packages designed to monitor patients undergoing minor procedures and cosmetic/elective treatments

Why track patient satisfaction?

Maintaining high levels of patient satisfaction is becoming essential in maximising revenue for any private clinical practice. Happy patients result in positive word of mouth – be that in person, via public review websites, or broadcast through social media.

The best way to improve patient satisfaction is to monitor your patients’ experience through the entire treatment cycle. Surveying all patients at strategic points during treatment will help to identify problem areas and allow practice managers to monitor the strategies put in place to correct them.

How PatientPulse for Clinical Procedures works

Pre-treatment : Card handed to all patients following
consultation inviting them to answer questions on initial
enquiry, clinic staff and consultation.

Post-treatment : Card handed to patient following treatment
inviting them to answer questions on treatment preparation
and aspects of the treatment itself.

Follow-up : Automated follow-up email sent to patient
3 to 12 months following treatment. Questions relate to
post-treatment care and treatment outcomes.

Analysis : Data immediately analysed with reports
available via online dashboard 24 hours per day. Patient
confidentiality guaranteed.

The technology

All our surveys can be completed on home or office computers, on smart phones (such as iPhone and Blackberry) or by text message. It’s everyday, familiar technology that’s convenient for your patients - resulting in higher participation rates.

Further, we can provide tablet computers (such as the Apple iPad) that allow patients to take part in surveys while in the clinic.

All our solutions are bespoke. Contact us to discuss your particular requirements.