PLANS & PRICING
Solutions
In Detail
For NHS and private GP and dental practices
A complete low-cost package to monitor your patients' satisfaction.
- 1000 survey invitation cards per month
- Unlimited web and Smartphone surveys
- A full list of questions to choose from
- 100 text message surveys per month
- 24/7 access to your real-time results
- Charts showing your performance
- Printable reports for staff meetings
£35 per month
£99 Setup
£99 Setup
General Practice
An all-inclusive survey package designed for NHS and private GP and dental clinics
Why manage patient satisfaction?
Most healthcare workers have always wanted to see high patient satisfaction levels. But with NHS funding decisions becoming more reliant on measures of patient satisfaction, and patients themselves being given more freedom to choose their primary healthcare providers, managing satisfaction is becoming an essential task for practice managers.
Official patient surveys are not enough
Official patient surveys are not enough for most progressive practice managers. PatientPulse complements official postal surveys by monitoring patient satisfaction in ‘real time’ immediately after appointments, rather than at a single point in time, allowing practice managers to quickly identify problems and monitor the progress of initiatives.
Unlike other methods, PatientPulse is open to all patients who want to have their say, and allows patients to tell you the whole story of their experience rather than just ticking boxes – adding to the richness of your information.
Finally PatientPulse means patient feedback isn’t just a one-way street. You can communicate your progress to your survey participants to keep them updated about improvements you’re making. Research has shown that communicating with patients is a critical component of patient satisfaction.
How PatientPulse works
1
Invite patients to take part. We send you 1,000 survey invitation cards each month and encourage you to hand out as many as possible. The cards can double up as appointment cards for your convenience.2
Patients complete the survey via everyday, familiar technology. All our surveys can be completed on home computers, smartphones (such as iPhone or Blackberry handsets) or via text message. You choose the questions that most interest you.3
Analyse your results. Data is analysed and available in report format immediately 24/7. Log in via our secure website to print reports for staff meetings or download data for your records. 4
Keep patients informed. Use our online software to email regular practice updates to patients who have indicated an interest.